If you are experiencing this problem, you may also experience the following issue: Can't login to GlobalX to place an order

Please also refer to the Actionstep article Allowing your browser to save cookies from websites

Problem

When accessing the Konekta plugin from within a matter, you may see the following error:

You're not logged in to Konekta's smart integrations for Actionstep.
Please click the button to continue.

Cause

Your browser cookie settings may be blocking the Konekta plugin from logging you in.

For example, if you have your web browser (such as Chrome) set to Block third-party cookies:

In Chrome, navigate to Settings > Privacy and security > Cookies and other site data:

Scroll to the bottom of the page and add [*.]konekta.com.au to the list of Sites that can always use cookies

Important: Make sure you do not check the box labelled "All cookies, on this site only"

Once completed, you should see [*.]konekta.com.au as follows: